Consumer Complaint Process
The Board of Barbering and Cosmetology handles complaints involving: gross negligence and/or incompetence; unsanitary conditions in establishments and schools of barbering, cosmetology, and electrology; unlicensed practice of barbering, cosmetology, and electrology; and misrepresentation/false advertising of services.
Complaints which provide detailed information can be addressed more efficiently and effectively. A complaint can be filed anonymously; however, the Board may have a difficult time investigating these complaints. If the Board is unable to obtain documentation or evidence of the complaint allegations, the Board may not be able to pursue the complaint.
Gross Negligence and/or Incompetence complaints should include: the establishment name and address, the operator's name and license number, details of the incident, photographs, medical records, and receipt for services.
Unsanitary Condition complaints should include: the establishment name and address along with a detailed description of the unsanitary conditions at the salon or school and if applicable the station where you saw the violations.
Unlicensed Activity complaints should include: the establishment name and address, unlicensed operator's names, and days of the week and time of day the unlicensed operator(s) are performing services.
Misrepresentation/False Advertising of Service complaints should include: the establishment name and address along with a detailed description of alleged violation.
All complaints must be submitted to the Board of Barbering and Cosmetology in writing.
Complaints may be submitted:
Electronically through www.breeze.ca.gov.
Board of Barbering and Cosmetology
P.O. Box 944226
Sacramento CA, 94244-2260
For more information on Board-regulated services, how to prepare for a service, what to do if you are injured, and filing a complaint, please read the Consumers Receiving Board Services and Filing a Complaint flyer - also available in Korean, Simplified Chinese, Spanish, and Vietnamese.