Enforcement
The Board's Enforcement Unit enforces applicable laws, rules, and regulations and takes appropriate action against harmful practitioners. The BBC receives complaints involving gross negligence and/or incompetence; unsanitary conditions in establishments and schools of barbering, cosmetology, and electrology; unlicensed activities; and misrepresentation or false advertising of services. Each complaint is investigated, and disciplinary action is taken if appropriate.
Disciplinary Actions Taken such as Probation, Suspension, and/or Revocation.
Disciplinary Actions Taken After July 1, 2009
Disciplinary Actions Taken After July 1, 2009 are found by using the License Search
- To Search for an Establishment License use the Verify an Establishment link
- To Search for an Individual License us the Verify a License link
If the Licensee has had Disciplinary Action taken the information will be displayed as seen below:
| November 22, 2010 | ACCUSATION FILED |
| January 04, 2012 | REVOCATION |
| January 04, 2012 | DECISION EFFECTIVE DATE |
Note: Disciplinary Actions do not include Administrative Citations.
Disciplinary Actions Taken Prior to July 1, 2009
Disciplinary Actions Taken such as Probation, Suspension, and/or Revocation
- Milpitas Massage College (Milpitas)
Accusation, 02/07/2023
Default Decision and Order, 04/14/2023
Consumer Complaint Process
The Board of Barbering and Cosmetology handles complaints involving: gross negligence and/or incompetence; unsanitary conditions in establishments and schools of barbering, cosmetology, and electrology; unlicensed practice of barbering, cosmetology, and electrology; and misrepresentation/false advertising of services.
Complaints which provide detailed information can be addressed more efficiently and effectively. A complaint can be filed anonymously; however, the Board may have a difficult time investigating these complaints. If the Board is unable to obtain documentation or evidence of the complaint allegations, the Board may not be able to pursue the complaint.
- Gross Negligence and/or Incompetence complaints should include: the establishment name and address, the operator's name and license number, details of the incident, photographs, medical records, and receipt for services.
- Unsanitary Condition complaints should include: the establishment name and address along with a detailed description of the unsanitary conditions at the salon or school and if applicable the station where you saw the violations.
- Unlicensed Activity complaints should include: the establishment name and address, unlicensed operator's names, and days of the week and time of day the unlicensed operator(s) are performing services.
- Misrepresentation/False Advertising of Service complaints should include: the establishment name and address along with a detailed description of alleged violation.
All complaints must be submitted to the Board of Barbering and Cosmetology in writing.
Complaints may be submitted:
Electronically through BreEZe.
or
By U.S. Mail using a Consumer Complaint Form (Korean) (Spanish) (Vietnamese) or other written document addressed to:
Board of Barbering and Cosmetology
P.O. Box 944226
Sacramento CA, 94244–2260
To register comments/complaints about the Board of Barbering and Cosmetology, use the Citizens Complaint Form (Korean) (Spanish) (Vietnamese).
For more information on Board–regulated services, how to prepare for a service, what to do if you are injured, and filing a complaint, please read the Consumers Receiving Board Services and Filing a Complaint flyer – also available in Korean, Simplified Chinese, Spanish, and Vietnamese.
| Service | Regulatory Agency | Web Link |
|---|---|---|
| Body Piercing | Local City or County | N/A |
| Body Wraps | Not Regulated | N/A |
| Braiding | Not Regulated | N/A |
| Ear Candling | Not Regulated | Medical Product Safety Information |
| Laser Services | Medical Board of California | Medical Board of California |
| Massage | Local City or County; California Massage Therapy Council | California Massage Therapy Council |
| Permanent Make–Up/Tattoos | Local City or County | N/A |
| Medical Services | Medical Board of California | Medical Board of California |
| Threading | Not Regulated | N/A |
| Reflexology | Local City or County; California Massage Therapy Council | California Massage Therapy Council |
Consumers may also seek assistance with complaint resolution with the local Better Business Bureau (BBB) where the business is located. For additional information or to find the local BBB, please visit the BBB website.
